Shipping Policy

At HouseFlex, we are committed to delivering high-quality products to your doorstep as quickly and efficiently as possible. Our shipping policy ensures transparency and reliability, so you can shop with confidence.

By placing an order with HouseFlex, you agree to the terms outlined below.

1. Order Processing Time

  • Processing Time: Orders are typically processed within 1-3 business days (Monday–Friday, excluding holidays).
  • Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details.
  • Tracking Information: Once your order ships, we will send you a tracking number via email.

2. Shipping Rates & Delivery Times

We offer multiple shipping options to fit your needs.

a. Domestic Shipping

  • Standard Shipping (5-10 business days): FREE on all orders over £50 (or a flat rate of £5.99 for orders below £50).
  • Expedited Shipping (2-5 business days): Available for an additional £9.99.
  • Express Shipping (1-3 business days): Available for an additional £19.99.

b. International Shipping

  • Standard International (7-21 business days): Rates vary by country and are calculated at checkout.
  • Expedited International (5-10 business days): Available for select countries at an additional cost.

💡 Customs & Duties: International customers may be responsible for import taxes, duties, and customs fees, which vary by country. HouseFlex is not responsible for these charges.

3. Shipping Partners

We partner with trusted carriers like USPS, FedEx, UPS, and DHL to ensure safe and timely delivery of your order.

4. Address Accuracy & Delivery Issues

  • Ensure Correct Address: Please double-check your shipping address before completing your purchase. HouseFlex is not responsible for delays or lost packages due to incorrect or incomplete addresses.
  • Undeliverable Packages: If a package is returned due to an incorrect address, customers may be responsible for reshipping costs.
  • Lost or Stolen Packages: If your tracking number indicates that your order was delivered but you did not receive it, please check with neighbors or your local post office first. HouseFlex is not responsible for lost or stolen packages, but we will assist in filing a claim with the carrier.

5. Delays & Exceptional Circumstances

While we strive to meet all delivery timelines, shipping delays may occur due to:

  • Severe weather conditions
  • High order volumes during peak seasons
  • Customs processing for international orders
  • Unexpected carrier delays

If your order is delayed beyond the estimated timeframe, please contact our customer support for assistance.

6. Order Tracking

  • Once your order has shipped, you will receive an email with a tracking number.
  • You can track your shipment directly on the carrier’s website or via our Order Tracking Page.

7. Damaged or Incorrect Orders

We take quality control seriously, but in rare cases, items may arrive damaged or incorrect. If you experience this, please:

  • Contact us at  houseflex623@gmail.com  within 48 hours of delivery.
  • Provide photos of the damaged or incorrect item and packaging.
  • We will arrange for a replacement or refund as needed.

8. Returns & Exchanges

If you need to return or exchange an item, please refer to our Return Policy 

9. Contact Us

If you have any questions or concerns about shipping, feel free to reach out:

📧 Email:  houseflex623@gmail.com

At HouseFlex, we strive to provide a seamless and worry-free shopping experience. Thank you for choosing us! 🚀